Track your order
A tracking link arrives by email when your order ships. Open that link — there is no account to sign in to.
What you'll get by email
- Right after you pay: an order confirmation, sent to the email you entered at checkout.
- When it ships, usually within 1–2 business days: a second email with a tracking number and a carrier link. Open that link to see where the parcel is.
Don't see the email?
Check spam and promotions for mail from Iris Row. Still nothing? Email support@irisrow.com with your order number and the email you used at checkout. We reply within one business day, Monday–Friday.
How long it takes
We ship to US addresses only.
Orders arrive in 5–8 business days from your order.
If tracking stalls
If tracking hasn't moved for 7 days, or it says delivered and you don't have the parcel, email us. We'll reship or refund you once the carrier confirms. If we can't ship inside the window we stated, we'll email you, and you can cancel for a full refund.