Refund policy

Returns & refunds

If an item arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and photos — use the Contact form on this site.

Eligible change-of-mind returns must be unused and in original packaging unless the item is defective. Return shipping for non-defective change-of-mind returns is the customer's responsibility unless required otherwise by law. You do not pay return shipping when we made a mistake.

Refunds go to the original payment method after we receive and inspect the return (typically 5–10 business days).

Exclusions: final-sale items clearly marked as such; opened hygiene-sensitive products where prohibited by health rules.