FAQ

Iris Row is an independent online shop for women's shoes, bags, and everyday pieces. We choose the styles and list them with real photos and US sizes. We don't make the products ourselves — fulfillment partners ship them. About the shop.

Orders arrive in 5–8 business days. That includes 1–2 business days of processing and starts from your order. We ship to US addresses only.

Shipping is $4.99 flat per order.

Prices include any US import duties. If a carrier asks you to pay import charges, email support@irisrow.com and we'll reimburse them.

You'll get a tracking number by email when it ships. Open the link in that email — there's no account to sign in to. How tracking works.

Email support@irisrow.com as soon as you can. Cancellation is free until the order is sent to our warehouse, usually within 24 hours. After that we can't change it, but you can return it.

You have 30 days from delivery. Items must be unworn and unwashed, with tags on, in the original packaging. Email us your order number before you send anything back, and we'll reply with instructions. You'll never be asked to mail a return outside the US — items that would have to go back overseas are refunded without being sent back. If you changed your mind, you pay return shipping. If we got it wrong, you don't send it back: we replace it or refund you. No restocking fee. Refunds go to your original payment method within 5 business days of us receiving the return (or of approval, when nothing comes back). Your bank may take another 3–10 business days. Original shipping is refunded only when we made a mistake. Earrings can be returned only if unopened.

We don't swap one size for another directly. Return the original and place a new order for the size you need. We refund the return once we have it, or once we approve it when no return shipment is needed.

Email a photo and your order number within 30 days of delivery. We'll replace it or refund you, and you don't pay to send it back.

Each shoe lists US sizes with the EU equivalent and a foot-length chart in inches. Measure your foot from heel to toe and match that length. A few styles run small — the product page says so when that's true. Between sizes, email us and we'll tell you what we know about that style.

Visa, Mastercard, and American Express. Checkout is run by Shopify; we never see your full card number. You're charged in US dollars. Some banks add their own fee on an international charge.

Email support@irisrow.com or use the contact form. A real person replies within one business day, Monday–Friday.